Returns or Damaged Products

We are unfortunately can’t offer refunds or exchanges at this time. Due to the weight and shipping cost of bricks our product is not refundable.

To ensure this product will work for your project it is recommended that a sample is ordered prior to ordering thin brick for your project.

Please do not send your purchase back to the manufacturer as it will not be refunded.

Over 5%+ of broken or unusable thin brick in an entire order
The Industry standard as per EN-771 recommends an allowance of at least 5% for unusable breakage when estimating thin brick quantities needed for a project. All material is shipped in full. NO returns.

We only replace items if they are damaged beyond the 5%. If you receive an order where there is more than 10% damage please contact us by e-mail with pictures of damaged product and order # to [email protected]

We appreciate your business and want to ensure your satisfaction.